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Shipments are made by express courier within 48 hours in Italy and by Shipping
International Standard 3-6 working days in Europe 7-11 days in the rest of the world, the cost varies according to the individual purchase value and the shipping country.
We offer free shipping on orders over €150 in Italy, €350 in the EU and €1000 in the rest of the
world.
As required by trade regulations, all Infula shipments are accompanied by a tax invoice
which declares the value of individual items in Euros. For items on sale, the invoice shows the discounted amounts.
We ship to all EU countries on a DDP (Delivery Duty Paid) basis, which means that the
related import taxes and fees will be included in the product price.
If you are placing an order outside the European Union, the order will be DDU (Delivery Duty Unpaid),
so we recommend that you check your local taxes and duties before placing your order.
Infula offers fast deliveries all over the world. We can offer you standard and express shipping, a
depending on your country of origin.
See the table below for detailed information on shipping costs to your country:
Italy San Marino Vatican 9€
Europe 20€
United States, US Minor Outlying Islands, Canada €35
Asia, Africa, South America €55
ATTENTION
For countries outside the European Union it may be necessary to pay extra depending on the volume
of the parcel. Should this situation occur, you will receive an email from us with the new estimate
so you can decide whether or not to proceed with the order.
Afghanistan, Bouvet Island, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands,
Congo – Brazzaville, Congo – Kinshasa, French Guiana, French Southern Territories, Heard Islands and
McDonald, Isle of Man, Kiribati, Kyrgyzstan, Libya, Netherlands Antilles, Norfolk Island, Palestinian Territories,
Pitcairn Islands, Sint Maarten, South Georgia and the South Sandwich Islands, Syria, Svalbard and Jan Mayen,
Tokelau, Turkmenistan, Wallis and Futuna, Western Sahara, Yemen, Iraq
• All orders require a signature upon receipt,
• We are unable to redirect orders once the items have been dispatched, so please be sure
that there is someone who can sign for your order at the specified shipping address,
• If the courier does not find anyone at the indicated address, he will try to deliver the parcel three more times. After 3
(three) days, our Customer Service will contact you directly via email.
Our online store ships worldwide, delivering between 9am and 5pm, Monday to Friday.
No deliveries are made on public holidays or the day before public holidays.
We ship all orders within 48 hours. The estimated delivery times are only indicative, they start from the date
shipping and we are not responsible for any delay caused by customs clearance procedures
destination.
Infula will not be responsible for shipment delays caused by weather conditions, problems
international customs or any other circumstances beyond its control.
Infula will not be responsible for shipment delays caused by weather conditions, problems
international customs or any other circumstances beyond its control.
During sales and special promotions, processing times may be longer.
For legal reasons, when filling in the data of your order it will be necessary to provide your tax code for
be able to issue an invoice. Also make sure your contact details are entered accurately, so
to be able to contact you if necessary.
As soon as the package has been sent, you will receive the shipment specifications on your email with which you will be able to
track your order.
Payment information
Bank transfer
IT28S3608105138997159297166
PayPal
Annagentileseller@gmail.com
Credit card
Italian business post
5548110001353676
Orders and returns
If for any reason a customer is dissatisfied with an order, the item or items may be
returned free of charge within 7 days from the delivery date of the goods.
• All items must be returned in their original condition, not having been worn, washed or
altered and with tags still attached.
• Items must be returned with all original tags, packaging and other accessories (Dust bag,
hangers, garment covers, etc.) received with the order.
• Shoes and other accessories must be returned with their boxes
• Returns must be packed in the Infula box which should not be used as an outer package for the
shipping.
• Return shipments must be agreed with customer assistance who will set the date together with you
the time for the courier to pick up.
• We can only accept returns from the country and in the case of Italy from the region in which it was originally sent
shipped an order, for example, orders delivered to Italy, Lombardy must be returned from Italy,
Lombardy. Otherwise, the return is unfortunately not free (import and shipping costs
will be charged at your expense)
• Infula reserves the right to refuse returns that are not authorized and/or not shipped according to the return policy
detailed online. In the event of unauthorized or non-standard returns, the goods will be sent back to the address of
shipping indicated in the original order. In case of acceptance of an unauthorized return, Infula will deduct
10% of the administrative/restocking costs from the refund. it is not possible to return an item
purchased with discount codes or on sale.
If you need further assistance, please contact our Customer Service