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FAQs
Shipments
Shipments are made by express courier within 48 hours in Italy and by Shipping
International Standard 3-6 working days in Europe 7-11 days in the rest of the world, cost varies a
depending on individual purchase value and shipping country.
We offer free shipping on orders over €150 in Italy, €350 in the EU and €1000 in the rest of the
world.
As required by trade regulations, all Infula shipments are accompanied by a tax invoice
which declares the value of individual items in Euros. For items on sale, the invoice shows the discounted amounts.
Tributes and Duties
We ship to all EU countries on a DDP (Delivery Duty Paid) basis, which means that the
related import taxes and fees will be included in the product price.
If you are placing an order outside the European Union, the order will be DDU (Delivery Duty Unpaid),
so we recommend that you check your local taxes and duties before placing your order.
Shipping methods and costs
Infula offers fast deliveries all over the world. We can offer you standard and express shipping, a
depending on your country of origin.
See the table below for detailed information on shipping costs to your country:
Italy San Marino Vatican 9€
Europe 20€
United States, US Minor Outlying Islands, Canada €35
Asia, Africa, South America €55
ATTENTION
For countries outside the European Union it may be necessary to pay extra depending on the volume
of the parcel. Should this situation occur, you will receive an email from us with the new estimate
so you can decide whether or not to proceed with the order.
Countries not covered by our Shipping
Afghanistan, Bouvet Island, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands,
Congo – Brazzaville, Congo – Kinshasa, French Guiana, French Southern Territories, Heard Islands and
McDonald, Isle of Man, Kiribati, Kyrgyzstan, Libya, Netherlands Antilles, Norfolk Island, Palestinian Territories,
Pitcairn Islands, Sint Maarten, South Georgia and the South Sandwich Islands, Syria, Svalbard and Jan Mayen,
Tokelau, Turkmenistan, Wallis and Futuna, Western Sahara, Yemen, Iraq
Shipping details
• All orders require a signature upon receipt,
• We are unable to redirect orders once the items have been dispatched, so please be sure
that there is someone who can sign for your order at the specified shipping address,
• If the courier does not find anyone at the indicated address, he will try to deliver the parcel three more times. After 3
(three) days, our Customer Service will contact you directly via email.
When We Deliver
Our online store ships worldwide, delivering between 9am and 5pm, Monday to Friday.
No deliveries are made on public holidays or the day before public holidays.
Delivery time
We ship all orders within 48 hours. The estimated delivery times are only indicative, they start from the date
shipping and we are not responsible for any delay caused by customs clearance procedures
destination.
Infula will not be responsible for shipment delays caused by weather conditions, problems
international customs or any other circumstances beyond its control.
Infula will not be responsible for shipment delays caused by weather conditions, problems
international customs or any other circumstances beyond its control.
During sales and special promotions, processing times may be longer.
Compiling the order
For legal reasons, when filling in the data of your order it will be necessary to provide your tax code for
be able to issue an invoice. Also make sure your contact details are entered accurately, so
to be able to contact you if necessary.
Parcel tracking
As soon as the package has been sent, you will receive the shipment specifications on your email with which you will be able to
track your order.
More questions Contact us